FAQ's

FREQUENTLY ASKED QUESTIONS

What is the difference between 18k gold and solid gold?

While solid gold is the ultimate in luxury, 18k gold vermeil offers a smart, high-quality alternative. Vermeil features a thick layer of real 18k gold over sterling silver, giving you the same rich look and feel of solid gold- without the hefty price tag. It is more durable than standard gold plating and designed to last.

Do you offer a warranty?

Yes! All our items come with a 90-Day warranty covering any manufacturing faults.

Do you ship internationally?

Yes, however we only ship to Australia currently.

How long will my order take to arrive?

Orders are typically processed within 1-2 business days. Shipping times depends on your location, public holiday delays and rural deliveries all affect timeframes. We usually expect 1-3 days and an additional 2 days for rural deliveries. 

What if I order something and I don't like it?

You have 3 days to exchange an item this excludes earrings for hygiene purposes. You can choose something else you like on the website and the difference can be paid or added as store credit. See our store policies.

My jewellery is broken what do I do?

If it is within the 90 days of purchasing, get in touch with our team and we will initiate the return of the broken item or replacement upon inspection. Don't stress, we will have you sorted!