Privacy policy
Privacy Policy for Florence The Jewellery Co.
At Florence The Jewellery Co, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make purchases on our website. We adhere to the privacy standards set by the New Zealand Privacy Act 2020 to ensure your data is handled responsibly.
By using our website and making purchases, you consent to the practices outlined in this policy.
1. Information We Collect
We collect personal information from you when you make a purchase, subscribe to our newsletter, or interact with our website in any way. The information we may collect includes:
- Personal Identifiers: Name, email address, phone number, shipping and billing address.
- Payment Information: Credit card details or other payment methods (this data is processed securely by third-party payment providers and not stored on our servers).
- Order Details: Product purchases, order history, and preferences.
- Website Usage Information: IP address, browser type, operating system, and other information related to your use of our website (this is collected using cookies).
2. How We Use Your Information
We use the information we collect to:
- Process Orders: To complete transactions and ship your products.
- Provide Customer Service: To respond to inquiries, resolve issues, or provide support related to your order.
- Improve User Experience: To personalize your shopping experience, improve website functionality, and offer relevant products.
- Marketing and Communications: If you have opted in, we may send promotional emails or updates about our products, sales, or store news. You can opt out of these communications at any time by clicking "unsubscribe" in any marketing email.
3. How We Protect Your Information
We take your privacy and security seriously and employ a variety of measures to safeguard your personal data, including:
- Secure Payment Processing: We use secure, third-party payment processors to handle your payment information. We do not store any credit card details on our site.
- Encryption: We use SSL encryption to protect your personal information during transmission.
- Access Control: Only authorized personnel have access to your personal information.
4. Sharing Your Information
We will never sell, rent, or trade your personal information. However, we may share your information with trusted third parties in the following circumstances:
- Payment Processors: To process transactions securely and efficiently.
- Shipping Providers: To deliver your order to the provided address.
- Service Providers: To improve the functionality of our website or assist with marketing and communications.
These third parties are bound by confidentiality agreements and are not allowed to use your personal information for any other purpose.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and track your activities on the site. You can disable cookies through your browser settings, but please note that doing so may affect your ability to use certain features of our website.
6. Your Rights and Choices
As a New Zealand resident, you have the following rights regarding your personal information:
- Access and Correction: You have the right to access the personal information we hold about you and request corrections if needed.
- Deletion: You may request the deletion of your personal data, subject to certain legal or contractual obligations.
- Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time by using the "unsubscribe" option in emails or contacting us directly.
To exercise these rights or if you have any concerns about how we handle your personal information, please contact us at the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last modified" date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is being handled, please contact us at:
- Email: helloflorencejewellery@hotmail.com
Thank you for choosing Florence The Jewellery Co. We value your privacy and are committed to ensuring a safe and secure shopping experience.