Terms of service

Terms of Service for Florence The Jewellery Co.

Effective Date: 01/03/2025

Welcome to Florence The Jewellery Co (the "Site"). By using this website and purchasing products from us, you agree to comply with and be bound by the following Terms of Service (the "Terms"). Please read them carefully. If you do not agree to these Terms, do not use this website.

1. Acceptance of Terms

By accessing or using our website, making a purchase, or subscribing to our services, you acknowledge that you have read, understood, and agree to these Terms and any other legal notices or guidelines provided on the Site. These Terms apply to all users of the Site, including but not limited to browsers, customers, and merchants.

2. Product Information and Availability

- Product Descriptions: We strive to provide accurate descriptions and images of the products listed on our website. However, we cannot guarantee that product descriptions, images, or other content on the Site are complete, current, or error-free.
- Availability: All orders are subject to availability. If an item is out of stock or unavailable, we will notify you and may offer alternatives or issue a full refund if no alternative is available.

3. Ordering and Payment

- Placing Orders: When you place an order on our Site, you agree to provide accurate and complete information, including shipping address and payment details. Once your order is placed, it is considered an offer to purchase, and we reserve the right to accept or decline your order.
- Payment: We accept payments through secure third-party payment processors. All transactions are processed in New Zealand Dollars (NZD). By providing payment information, you authorize us to charge the applicable amount to your chosen payment method.
- Pricing: Prices are listed in NZD and may be subject to change without notice. We reserve the right to correct any pricing errors at our discretion.

4. Shipping and Delivery

- Shipping: We offer shipping within New Zealand and internationally. Shipping costs will be calculated at checkout based on the delivery address and shipping method chosen. 
- Delivery Timeframes: Delivery timeframes are estimates and may vary depending on your location and shipping carrier. We are not liable for any delays caused by third-party carriers.
- Customs and Import Duties: For international orders, you are responsible for any customs duties, taxes, or other charges that may apply upon arrival in your country.

5. Returns and Exchanges

Please refer to our Return and Exchange Policy for detailed information about returns, exchanges, and faulty products. By making a purchase, you acknowledge and accept our policy, which includes the following:

- Faulty products must be photographed and reported within 3 days of receipt.
- Exchanges can be made for items of the same value, with store credit issued for items of lesser value.
- Some items are non-returnable, such as earrings, sale items, custom pieces, and worn items.

6. Privacy and Data Protection

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. By using our website and making a purchase, you consent to the collection and use of your personal data as outlined in our Privacy Policy.

7. User Account and Security

- Account Creation: To place an order, you may need to create an account on our Site. You agree to provide accurate and current information during the registration process.
- Security: You are responsible for maintaining the confidentiality of your account login details. You agree to notify us immediately if you suspect any unauthorized use of your account.

8. Prohibited Uses

By using our Site, you agree not to:

- Use the Site for any unlawful purpose or in a manner that could damage, disable, or impair the Site’s functionality.
- Engage in fraudulent activity, including providing false information or misusing payment methods.
- Attempt to interfere with the proper functioning of the Site or disrupt the server or network infrastructure.

9. Intellectual Property

All content, images, logos, trademarks, and designs on the Site are the intellectual property of Florence The Jewellery Co and are protected by New Zealand and international copyright laws. You may not use, reproduce, or distribute any content without our prior written consent.

10. Limitation of Liability

- General Limitation: To the maximum extent permitted by law, Florence The Jewellery Co. will not be liable for any loss, damage, or injury resulting from the use of our products or services.
- Product Issues: Our liability for faulty products is limited to the repair or replacement of the item or a refund, as determined in our discretion. We do not accept liability for any indirect or consequential loss.

11. Amendments to the Terms

We reserve the right to amend, modify, or update these Terms at any time. When we do so, the updated Terms will be posted on this page with an updated "Last Updated" date. Please review this page periodically to ensure you are aware of any changes.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Contact: support@florencejewellery.co.nz